We all know customer satisfaction is essential to the survival of our businesses. How do we find out whether our customers are satisfied? The best way to find out whether your customers are satisfied is to ask them. When you conduct a customer satisfaction survey, what you ask the customers is important.
Employee Satisfaction Survey Research allows companies to gather information from employees about their level of satisfaction, motivation, engagement and attitude towards the company. An engaged employee is more likely to exceed customer expectations and therefore increase customer satisfaction.
Market and Product Research
Market and Product Survey Research is an effective way of finding out how a product is perceived by your target market. Traditionally, marketing researchers were responsible for providing the relevant information and marketing decisions were made by the managers.
Pure Survey provides the latest technology in online research solutions. One of these innovative mediums is USSD: Unstructured Supplementary Service Data. USSD works on all handsets and provides a crisp menu interface.
Do you need access to a large, cost effective and active South African survey panel to conduct your market and product research survey? Pure Survey, is leading the way for online panel research in South Africa using advanced technologies, innovative tools and qualified consumer panels.
The Pure Survey 360 feedback tool is a user friendly and quick way to provide your managers and teams with insight into their behaviours and capabilities. This information can be used to inform individual development plans, team capacity building interventions or as input into performance appraisals.