Customer Research


At Pure Survey we strive to merge customer satisfaction with business satisfaction. We will endeavour to answer the question: “How can customer satisfaction improve my business?”

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Employee Research


At Pure Survey we help businesses understand that the outcome of their employee satisfaction survey is, for their and the employees benefit. A satisfied, motivated and engaged employee equals a hard worker and loyal employee.

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Market and Product Research


Pure Survey will help your business understand your current and potential market areas and how people view your current and future products. Pure Surveys outcomes based approach leads to beneficial and productive results.

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Mobile Research


At Pure Survey we believe in holding true to what works and maximising its potential. We use the USSD (Unstructured Supplementary Service Data) system to easily and efficiently conduct your mobile surveys.

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Survey Panel


Pure Survey has a dedicated and cost effective survey panel ready and willing to assist your business. For more information on our survey panel please view our new Survey Panel Website.

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360° Surveys


At Pure Survey our 360° platform works with your business managers to understand employees in a well rounded carefully coordinated approach. Using this tool will assist your management to maximise the teams within your business.

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Mystery Shopper


What better way to know how your business is progressing than by conducting a mystery survey? At Pure Survey we work alongside your management team to maximise the potential for your mystery shopper survey.

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Our clients include

  • PnP
  • Santam
  • PPC
  • Nedbank
  • Jawitz
  • Old Mutual
  • Pampers
  • FNB
  • De Beers
  • Investec
  • Clicks
  • Coricraft

How may we help you?

customer research
 

Customer Research

Pure Surveys outcomes based approach to customer research surveys, leads to results that will equip businesses to better their customer relations. Customers want to be treated as king and using our customer research tool we enable you to reach this goal. Our surveys allow your business to see where action is needed and how your business can improve to benefit the customers and yourself. Our outcomes based surveys lead to positive and conclusive results. Customer surveys are a vital aspect of your businesses growth. These surveys enable your business to understand where it needs to make changes and where the businesses strengths are. Customer research surveys are a pivotal service that we provide.

customer research

Employee Research

The solid foundations of a flourishing business are built upon content, motivated and productive employees. We see people as the fabric of any organisation. Our employee research surveys measure satisfaction, engagement and commitment of staff to help improve productivity. By targeting employee satisfaction, your organisation can increase staff retention and enhance career prospects. A fulfilled employee will better cultivate customer relations, which in turn increases profits. Our team design surveys that have high response rates and measure:
Employee Satisfaction
Employee Engagement

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Market and Product Research

Pure Survey’s market and product survey research is an effective way of finding out how a product is perceived by your target market. We are a South African business striving to help other South African businesses maintain a steady and growing market and to increase the sales of your products. Traditionally, marketing researchers were responsible for providing the relevant information and marketing decisions were made by the managers. However, the roles are changing and marketing researchers are becoming more involved in decision making, whereas marketing managers are becoming more involved with research.

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Mobile Research

South African based business Pure Survey provides the latest technology in online research solutions. One of these innovative mediums is USSD: Unstructured Supplementary Service Data. USSD works on all handsets and provides a crisp menu interface. Pure Survey’s USSD`s survey medium allows easily run mobile surveys with a massive reach – to anyone in South Africa with a cell phone. USSD is a technology used to send information between a mobile phone and an application on the network. It will allow you to request information in short codes (starting with * and ending with #), or menus from the network via your mobile.

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Research Panel

Do you need access to a large, cost effective and active South African survey panel to conduct your market and product research surveyPure Survey, is leading the way for online panel research in South Africa using advanced technologies, innovative tools and qualified consumer panels. Our research panel extends from Facebook to Twitter and Google+, with just under 10,000 active panel members available to you. Pure Survey aims to provide your business with access to an affordable, qualified panel of participants – allowing your business to quickly and accurately gather vital information from respondents around South Africa. Do you want to conduct your own online research?

360 degree

360° Surveys

If you would like to measure teamwork, leadership effectiveness and team capacities in your company then our 360° survey is a great place to start. Gaining insight into individual behaviour and employee competencies contribute largely to the success of any organisation. Our key focus is on reporting useable solutions with absolute discretion and anonymity. These surveys are simple, efficient and insightful. Our multi-rater surveys provide off the shelf or customised tools to analyse the internal workings of your employees in order for you to map development plans and build performance appraisals. Pure Survey’s 360° appraisal allows you to rate a whole team at the same time, with clarity and understanding.

News

Old Mutual Barrett Survey

Pure Survey (PTY) Ltd was contracted by the Old Mutual Group to facilitate the Barrett Values Survey worldwide on their behalf. This project includes the distribution and management of staff feedback in 8 countries and 6 languages. Over 50, 000 Old Mutual staff where included in the process.

Nedbank Staff Survey

Pure Survey (PTY) Ltd has been contracted by Nedbank to conduct their global staff survey. The survey is distributed electronically to 30, 000 staff in multiple countries allowing them to provide valuable feedback on how they are experiencing their daily work environment.

We are hiring!

Pure Survey is looking for dynamic individuals to join their growing team. Vacancies include...

Get in touch

Call us now on
(CPT) +27 (0) 21 788 6856
(JHB) +27 (0) 10 005 2031


Pure Survey
(PTY) Ltd is a

BBBEE Level 4 Contributor

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Client Testimonials
testimonials


“Our surveys would never run so smoothly without Pure Survey's professional, efficient and super friendly service”

Jenny Sneddon – Central HR Old Mutual



"Dealing with you guys has been a thoroughly positive experience. Thank you.”

Dewing Liz - Chairperson OMREB


"Pure Survey has exceeded our service expectations and helped us to achieve an 89% participation rate while offering exceptional value for money. They are a true strategic partner.”

Bertina Engelbrecht – HR DirectorClicks Group


“Our experience with Pure Survey surpassed our expectations. The staff have a quick turn-around, the reports were informative, insightful and so easy to use. It was such a pleasure working with a service provider that understands the meaning of good client service.“

Ayanda Nogantshi - AllanGray - HR Director