At Pure Survey we offer bespoke customer research surveys dedicated to improving customer relations. Simply put, we help you reveal where action is needed. Through surveys, we ask incisive, simple questions that bring to light clarity on your customers’ expectations and overall satisfaction. We want to enable you to measure, target, and nurture your customers’ needs. It is here that the seeds of change are sewn for positive improvements within your organisation. We understand that unhappy consumers result in lost profits and those who are genuinely happy feel secure, stay longer and spend more. For this reason, our customer research surveys are a pivotal service that we provide.
The solid foundations of a flourishing business are built upon content, motivated and productive employees. We see people as the fabric of any organisation. Our employee research surveys measure satisfaction, engagement and commitment of staff to help improve productivity. By targeting employee satisfaction, your organisation can increase staff retention and enhance career prospects. A fulfilled employee will better cultivate customer relations, which in turn increases profits. Our team design surveys that have high response rates and measure:
Pure Survey’s market and product survey research is an effective way of finding out how a product is perceived by your target market. We are a South African business striving to help other South African businesses maintain a steady and growing market and to increase the sales of your products. Traditionally, marketing researchers were responsible for providing the relevant information and marketing decisions were made by the managers. However, the roles are changing and marketing researchers are becoming more involved in decision making, whereas marketing managers are becoming more involved with research.
South African based business Pure Survey provides the latest technology in online research solutions. One of these innovative mediums is USSD: Unstructured Supplementary Service Data. USSD works on all handsets and provides a crisp menu interface. Pure Survey’s USSD`s survey medium allows easily run mobile surveys with a massive reach – to anyone in South Africa with a cell phone. USSD is a technology used to send information between a mobile phone and an application on the network. It will allow you to request information in short codes (starting with * and ending with #), or menus from the network via your mobile.
Do you need access to a large, cost effective and active South African survey panel to conduct your market and product research survey? Pure Survey, is leading the way for online panel research in South Africa using advanced technologies, innovative tools and qualified consumer panels. Our research panel extends from Facebook to Twitter and Google+, with just under 10,000 active panel members available to you. Pure Survey aims to provide your business with access to an affordable, qualified panel of participants – allowing your business to quickly and accurately gather vital information from respondents around South Africa. Do you want to conduct your own online research?
If you would like to measure teamwork, leadership effectiveness and team capacities in your company then our 360° survey is a great place to start. Gaining insight into individual behaviour and employee competencies contribute largely to the success of any organisation. Our key focus is on reporting useable solutions with absolute discretion and anonymity. These surveys are simple, efficient and insightful. Our multi-rater surveys provide off the shelf or customised tools to analyse the internal workings of your employees in order for you to map development plans and build performance appraisals. Pure Survey’s 360° appraisal allows you to rate a whole team at the same time, with clarity and understanding.