Customer Research


We all know customer satisfaction is essential to the survival of our businesses. How do we find out whether our customers are satisfied? The best way to find out
whether your customers are satisfied is to ask them.

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Employee Research


Employee Satisfaction Survey Research allows companies to gather information from employees about their level of satisfaction, motivation, engagement and attitude towards the company.

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Market and Product Research


Market and Product Survey Research is an effective way of finding out how a product is perceived by your target market.

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Mobile Research


Pure Survey provides the latest technology in online research solutions. One of these innovative mediums is USSD: Unstructured Supplementary Service Data.

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Research Panel


Do you need access to a large, cost effective and active South African survey panel to conduct your market and product research survey?

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360° Surveys


The Pure Survey 360 feedback tool is a user friendly and quick way to provide your managers and teams with insight into their behaviours and capabilities.

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Our clients include

  • PnP
  • Santam
  • PPC
  • Nedbank
  • Jawitz
  • Old Mutual
  • Pampers
  • FNB
  • De Beers
  • Investec
  • Clicks
  • Coricraft

How may we help you?

customer research
 

Customer Research

At Pure Survey we offer bespoke customer research surveys dedicated to improving customer relations. Simply put, we help you reveal where action is needed. Through surveys, we ask incisive, simple questions that bring to light clarity on your customers’ expectations and overall satisfaction. We want to enable you to measure, target, and nurture your customers’ needs. It is here that the seeds of change are sewn for positive improvements within your organisation. We understand that unhappy consumers result in lost profits and those who are genuinely happy feel secure, stay longer and spend more. For this reason, our customer research surveys are a pivotal service that we provide.

customer research

Employee Research

The solid foundations of a flourishing business are built upon content, motivated and productive employees. We see people as the fabric of any organisation. Our employee research surveys measure satisfaction, engagement and commitment of staff to help improve productivity. By targeting employee satisfaction, your organisation can increase staff retention and enhance career prospects. A fulfilled employee will better cultivate customer relations, which in turn increases profits. Our team design surveys that have high response rates and measure:
Employee Satisfaction
Employee Engagement

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Market and Product Research

Pure Survey’s market and product survey research is an effective way of finding out how a product is perceived by your target market. We are a South African business striving to help other South African businesses maintain a steady and growing market and to increase the sales of your products. Traditionally, marketing researchers were responsible for providing the relevant information and marketing decisions were made by the managers. However, the roles are changing and marketing researchers are becoming more involved in decision making, whereas marketing managers are becoming more involved with research.

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Mobile Research

South African based business Pure Survey provides the latest technology in online research solutions. One of these innovative mediums is USSD: Unstructured Supplementary Service Data. USSD works on all handsets and provides a crisp menu interface. Pure Survey’s USSD`s survey medium allows easily run mobile surveys with a massive reach – to anyone in South Africa with a cell phone. USSD is a technology used to send information between a mobile phone and an application on the network. It will allow you to request information in short codes (starting with * and ending with #), or menus from the network via your mobile.

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Research Panel

Do you need access to a large, cost effective and active South African survey panel to conduct your market and product research surveyPure Survey, is leading the way for online panel research in South Africa using advanced technologies, innovative tools and qualified consumer panels. Our research panel extends from Facebook to Twitter and Google+, with just under 10,000 active panel members available to you. Pure Survey aims to provide your business with access to an affordable, qualified panel of participants – allowing your business to quickly and accurately gather vital information from respondents around South Africa. Do you want to conduct your own online research?

360 degree

360° Surveys

If you would like to measure teamwork, leadership effectiveness and team capacities in your company then our 360° survey is a great place to start. Gaining insight into individual behaviour and employee competencies contribute largely to the success of any organisation. Our key focus is on reporting useable solutions with absolute discretion and anonymity. These surveys are simple, efficient and insightful. Our multi-rater surveys provide off the shelf or customised tools to analyse the internal workings of your employees in order for you to map development plans and build performance appraisals. Pure Survey’s 360° appraisal allows you to rate a whole team at the same time, with clarity and understanding.

News

Old Mutual Barrett Survey

Pure Survey (PTY) Ltd was contracted by the Old Mutual Group to facilitate the Barrett Values Survey worldwide on their behalf. This project includes the distribution and management of staff feedback in 8 countries and 6 languages. Over 50, 000 Old Mutual staff where included in the process.

Nedbank Staff Survey

Pure Survey (PTY) Ltd has been contracted by Nedbank to conduct their global staff survey. The survey is distributed electronically to 30, 000 staff in multiple countries allowing them to provide valuable feedback on how they are experiencing their daily work environment.

We are hiring!

Pure Survey is looking for dynamic individuals to join their growing team. Vacancies include...

Get in touch

Call us now on
(CPT) +27 (0) 21 788 6856
(JHB) +27 (0) 11 784 1966


Pure Survey
(PTY) Ltd is a

BBBEE Level 4 Contributor

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Client Testimonials
testimonials


“Our surveys would never run so smoothly without Pure Survey's professional, efficient and super friendly service”

Jenny Sneddon – Central HR Old Mutual



"Pure Survey provides exceptional service and attends to your needs in a very professional manner.”

Yoshlin Francis - CRM Rewards The Foschini Group


"Pure Survey has exceeded our service expectations and helped us to achieve an 89% participation rate while offering exceptional value for money. They are a true strategic partner.”

Bertina Engelbrecht – HR DirectorClicks Group