 |
EMPLOYEE ATTITUDE ASSESSMENT SURVEY |
|
|
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose?
No contest.
Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company. Enter the real challenge of "Relationship Management," the relationships.
Until all of our business is done electronically, and much of it might be, managers, in addition to making sure the work gets done, still need to be concerned with the performance of the most important link in the customer connection - people. Whether answering the phone, fixing equipment, selling a product or reconciling an unpaid invoice, the quality of the interaction between one human being and another is what will be judged by the customer to determine how much you care about them and their business. If the state of your relationship skills does not equal or exceed your sales and marketing skills, your "lifetime" relationship is in danger. |
|
| As a manager you should know that survey after survey reports that people prefer to do business with a positive, upbeat person. As a customer, you instinctively know that people want to do business with people who enjoy what they are doing, are having a good time doing it and genuinely care about being able to help you solve your problem, or achieve your goals.
|
|
| PureSurvey is a web based service for conducting online surveys.
|
| The process is simple using PureSurveys's online survey software:
|
|
- Build your survey using the intuitive wizard interface.
- Send invitations using the integrated email system - import your own mailing list.
- View your reports online automatically and in real time.
|
|
|
|
|