HR Service Centre Baseline Asessment

Page 1 of 3     1. The HR Service Centre (2nd Floor, A Block), has two primary responsibilities, i.e. the execution of HR administration and payroll duties on behalf of OMSA, and the handling of HR related queries that staff are not able to resolve through self-help functionality. How recently have you submit a query or ask the HR Service Centre (HRSC) to execute a request on your behalf?*   In the last 7 days   In the last month   In the last 6 months   In the last year   More than a year ago   Never       2. Which one activity best describes the most frequent requirement you have for the HRSC?*   Request for Information from the system   Request for documentation/forms   Executing an administrative task   Assistance on an HR issue you could not resolve yourself via GroupNet or your HR consultant   Resolving an error or a special request for an exception       3. What is your first point of call when you have an HR related need / query?*   Your Line Manager   HR Consultant or HR Manager in your area   HR Toolkit on GroupNet   Oracle HRMS Self Service   HR Service Centre   Central HR       4. Please rate your level of comfort around HR Governances and Practice Rules in terms of these being clearly documented, you being informed on these and you knowing where to find information on these? *   Very Comfortable   Comfortable   Neutral   Uncomfortable   Very Uncomfortable       5. Please add any additional comments in this regard in the box below