10 Feb What is important for your survey to be successful?
Using Pure Survey to run your customer satisfaction survey is your first step to a successful survey. Secondly, it is very important to know what your customers think and feel about your business.
Surveys designed by Pure Survey are helpful because it will:
- enable you to determine what sales method to use in achieving loyalty from your customers.
- enable you to work on relational skills that your business can grow in regarding relationship building with your customers.
This customer / business relationship is extremely important to nurture and grow. Without a strong healthy relationship your business will suffer because customers will end up migrating to other businesses. Your customers are eager to communicate things that will improve your business thereby maintaining their satisfaction. Satisfied customers will therefore remain loyal customers.
What is the next step?
- Your focus needs to be on receiving quality information:
The main aim of your survey is to receive information that can be acted upon. If all that is asked is how on a scale of 1 – 10 do the customers rate specific services etc. then all that your business will learn is; whether your marketing and service departments are efficient or not. The importance of feedback from your clients is vital for any successful survey. Questions need to be asked and answered.
- Survey everyone who visits your business for an unbiased survey:
The goal of your survey should be to receive clear and beneficial feedback for your business. Make sure to have an unbiased survey by hiring Pure Survey to run the survey for your business.
- Make use of survey tools to receive real time feedback:
Information is the vital aspect of your customer satisfaction survey. Pure Survey’s survey tools are designed to assist your business in receiving real time feedback form your clients. Contact us for more information on how we may assist your business to receive the best results for your survey.
- Follow up on the results and listen to your clients:
Once the initial survey has been conducted by Pure Survey, a follow up on the survey information received is important. Your customers need to know that your business listens to them. The act of listening expresses a sense of value to your customers. Making your customers feel appreciated will improve the relationship between your business and the customers.
Once your survey has been conducted by Pure Survey, and the assessments and data have been analyzed, the next question should be: where does my business go from here? The simple answer is: Take action! It is important to put into place your customers’ suggestions as far as you are able . The result of conducting the survey will communicate to your customers that your business is accountable to your customers. When looking at the feedback it is important to extract information that could benefit your business and the customer and to take action.
Using Pure Survey to run your successful customer satisfaction survey will help your business managers to have peace of mind and the assurance that they are in good hands. Listening to your clients and understanding how to help them enjoy their time within your business is an essential tool that will determine the success of the business.
Call Pure Survey on (CPT) 021 788 6856 or (JHB) 010 005 2031 to assist your business as it moves forward.